Shipping & returns
Shipping
- Free worldwide shipping on every order.
- Ships in 24 hours from our warehouse.
- Estimated delivery: 5–10 business days to most countries.
- Tracking number sent by email once your order ships.
100-day money-back guarantee
If Onyx doesn't change your mornings, send it back within 100 days for a full refund. No questions, no hoops, no restocking fees.
How to return
- Email us at contact with your order number.
- We'll send you a prepaid return label.
- Ship the watch back in any condition.
- Your refund is processed within 3–5 business days of us receiving the package.
Damaged or wrong item
If your watch arrives damaged or you received the wrong item, contact us within 14 days of delivery and we'll send a replacement at no cost.
Questions?
Reach out — we usually reply within 24 hours.